Cancellation, Withdrawal, Refund & Rescheduling Policy

1. Scope

This policy applies to services supplied by Vistanova Global Ltd trading as Tech Solutions Cyprus. It is read with the accepted quotation and service-specific terms. Mandatory consumer rights are not reduced by this policy.

2. EU and Cyprus consumer withdrawal rights

An EU or Cyprus consumer who concludes a distance or off-premises service contract will normally have 14 days from conclusion to withdraw without giving a reason, unless an exception applies. Goods are generally subject to a separate 14-day period beginning on delivery. We will provide legally required pre-contract information and, where applicable, a model withdrawal form or another clear method of withdrawal.

To withdraw, send an unambiguous statement to info@techsolutionscyprus.com identifying the customer and contract. The request does not need special wording. We will acknowledge it in a durable form.

3. Work requested during the withdrawal period

If a consumer expressly asks us to begin a service during the withdrawal period, the consumer may be required to pay a proportionate amount for work properly performed before withdrawal. If the service has been fully performed after the consumer expressly requested early performance and acknowledged the legal consequence, the right of withdrawal may cease where the law permits.

Custom or clearly personalised goods, fully performed services and supplied digital content may be subject to statutory exceptions only when all legal conditions, disclosures, express consent and acknowledgements have been satisfied. We do not rely on an exception merely because a term labels an item non-refundable.

4. Cancellation outside a statutory withdrawal right

For ordinary cancellations outside a mandatory withdrawal period, charges may include:

• authorised work already performed;
• diagnostic or attendance fees that were disclosed and triggered;
• parts, licences, domains, hosting, platform fees or other third-party commitments that cannot reasonably be cancelled or recovered;
• reasonable project work and reserved specialist time under the accepted quotation;
• delivery, collection or return costs already incurred.

We will not impose a disproportionate penalty. Any deposit treatment must be stated in the quotation. A deposit is not automatically forfeited; it is applied against amounts lawfully due and any refundable balance is returned.

5. Device collection and home services

A submitted collection or home-service request is not confirmed until we accept the appointment. The disclosed collection-and-return fee applies when the confirmed collection service is performed, whether or not a repair is later authorised, because it covers transport and handling. A disclosed home-support visit or diagnosis fee applies once the relevant attendance or diagnosis begins. Additional repair labour or parts require appropriate authorisation.

6. Appointments and rescheduling

Contact us as early as possible to reschedule. We may charge a reasonable, disclosed missed-appointment or late-cancellation amount only where permitted, proportionate to actual loss and stated before booking. We may reschedule because of safety, illness, access, transport, parts, emergency work or events beyond reasonable control and will offer a reasonable alternative.

7. Digital projects

Digital project cancellation is assessed by completed milestones, work in progress, approved purchases and non-cancellable third-party costs. Source files and deliverables are released according to the accepted statement of work and amounts paid. We do not charge for unperformed future work except a fair, expressly agreed reservation or cancellation amount enforceable under applicable law.

8. Refund method and timing

Approved refunds are normally made to the original payment method unless another lawful method is agreed. Statutory consumer refunds are processed within the required legal period. Other refunds are processed without unreasonable delay after the amount and destination are verified. Bank and processor posting times are outside our direct control.

Refunds do not erase invoices, receipts or accounting records; credit notes and refund records remain linked for legal and audit purposes.

9. Our cancellation

If we cancel before providing a paid service and no lawful charge is due, we will refund the relevant payment. We may end work for illegality, lack of authority, unsafe conditions, abuse, sanctions risk, non-payment or material non-cooperation. We will act proportionately and account for paid amounts, completed work and recoverable third-party costs.

10. Complaints

Send cancellation or refund questions to info@techsolutionscyprus.com. If unresolved, follow the Complaints and Dispute Resolution Policy.