Website, App & Web-App Project Terms

1. Scope and project documents

These terms apply to websites, mobile applications, web applications, booking systems, integrations, prototypes, audits and related digital work by Vistanova Global Ltd trading as Tech Solutions Cyprus. Each project must be read with its accepted quotation or statement of work, which should define deliverables, assumptions, milestones, price, payment schedule, acceptance tests, support and ownership.

A submitted project brief expresses requirements but is not a final specification or promise that every requested feature is feasible, lawful, secure, included or available within a stated budget.

2. Customer responsibilities

The customer must provide timely decisions, accurate requirements, authorised contacts, lawful content, brand assets, test data, account access and third-party approvals. The customer is responsible for business rules, regulated-industry advice, product claims, prices, tax rules, accessibility requirements and legal notices specific to its organisation and target markets.

Customer delay may move milestones and reserved development time. Material changes after approval are handled through a written change request with effects on cost, scope and schedule.

3. Discovery, estimates and change control

Early estimates depend on stated assumptions. Discovery may reveal integrations, data migration, security, compliance, licensing or platform requirements not included in the original estimate. We will identify material changes and seek written approval before chargeable out-of-scope work.

Approval may be recorded by account action, email, signed document or another agreed durable method. Silence is not acceptance unless an individually negotiated business contract clearly provides a fair review deadline and consequence.

4. Content, legality and rights

The customer warrants that it owns or has permission to use supplied text, data, trademarks, images, fonts, audio, video, software and other materials. The customer must not request deceptive interfaces, unlawful surveillance, discrimination, infringement, unauthorised access, malicious functionality or processing without a lawful basis.

We may refuse or remove unlawful material and suspend deployment where a credible rights, security or regulatory concern exists. Business customers are responsible for their sector-specific legal review.

5. Intellectual property

Each party retains pre-existing intellectual property. Unless the statement of work says otherwise, project-specific original deliverables created and paid for by the customer are assigned or licensed to the customer upon full payment, excluding our reusable tools, libraries, templates, methods, know-how and third-party components.

Open-source and third-party components remain subject to their licences. We may provide a dependency or attribution list where appropriate. No transfer includes a right to remove required notices or use third-party material outside its licence.

Portfolio use requires the position stated in the quotation. Confidential or pre-launch work is not publicly displayed without permission. If portfolio permission is given, it may be withdrawn prospectively for a reasonable confidentiality or safety reason.

6. Domains, hosting, stores and third parties

Domain registrars, hosting, cloud, payment, maps, email, analytics, app stores, APIs and other platforms are independent services with separate terms, fees and approval processes. The customer should own primary production accounts wherever practical and keep billing and recovery details current.

We do not guarantee app-store approval, search ranking, advertising results, uninterrupted hosting, third-party compatibility or availability of a domain, API or integration. Rework caused by later third-party policy or API changes is outside the original scope unless included in ongoing support.

7. Data protection and security

The customer is responsible for identifying its controller obligations, lawful bases, notices, retention, user rights and special-category data. Where we process personal data solely on customer instructions, the B2B Data Processing Terms or a signed data-processing agreement applies before production data is provided.

We build agreed security controls with reasonable care, but no application can be guaranteed invulnerable. Security depends on hosting, credentials, updates, administrator practices, dependencies and ongoing monitoring. The statement of work should allocate patching, backups, incident response, penetration testing and post-launch maintenance.

Production credentials and personal data must not be placed in project briefs or ordinary email. Test data should be synthetic or minimised wherever possible.

8. Testing, accessibility and acceptance

We test against the agreed acceptance criteria and supported environments. The customer must perform business-user acceptance testing and report reproducible material non-conformities within the stated review period. We will correct included defects; new preferences, content changes and unscoped features are change requests.

Accessibility work is limited to the standard and testing scope written in the statement of work. Automated checks alone cannot establish full accessibility compliance. The customer remains responsible for ongoing accessible content and operational use after handover.

9. Delivery, deployment and backups

Delivery may be by repository, package, hosting deployment or app-store submission as agreed. Before replacing an existing system, the customer must maintain a recoverable backup unless backup is expressly included. Data migration may require reconciliation and customer validation.

Deployment can be delayed by DNS, certificates, stores, platforms, customer approvals or third parties. We may roll back a release where reasonably necessary to protect security or service continuity.

10. Support, maintenance and updates

Unless written otherwise, the project price does not include indefinite hosting, support, content changes, monitoring, third-party fees or compatibility updates. Any correction period covers included defects, not new features or changes caused by customer edits, third parties, unsupported environments, expired licences or security incidents outside our control.

Consumer rights relating to digital content and services, including conformity and necessary updates, apply where legally relevant and are not excluded.

11. Payment, suspension and cancellation

Milestone invoices are due as agreed. Where lawful, we may pause work for overdue payment or missing customer dependencies after notice. Cancellation is governed by the Cancellation, Withdrawal, Refund and Rescheduling Policy. Paid third-party commitments and properly completed work remain chargeable, subject to mandatory consumer rights.

12. Liability and continuity

Digital systems can fail and third-party services can change. The customer must maintain appropriate business-continuity, export and backup arrangements after handover. Liability is governed by the general Terms of Website and Services and any negotiated project agreement. Nothing excludes mandatory rights or liability that cannot lawfully be limited.

13. International projects

The customer must identify target countries and regulated functions before scope approval. Additional privacy, consumer, accessibility, tax, content, export or localisation work is included only if stated. Cyprus governing law does not remove mandatory protections that apply to consumers in another country.

14. Contact

Project notices and questions should be sent through the agreed project channel or to info@techsolutionscyprus.com.