Terms of Website and Services

1. Who we are and when these terms apply

These terms apply to the website, customer accounts, enquiries, service requests and services supplied by Vistanova Global Ltd under the registered trade name Tech Solutions Cyprus. Our registered address is 10 Iasonos, Kato Paphos, Apartment 17, 8041, Paphos, Cyprus. Contact: info@techsolutionscyprus.com.

These general terms operate together with the service page, request confirmation, quotation, statement of work, project specification, invoice and any service-specific terms identified before a contract is formed. If an individually negotiated written agreement conflicts with these general terms, the individually negotiated provision takes priority for that project. Mandatory consumer rights always take priority over any inconsistent term.

2. Information, requests and contract formation

Website content is an invitation to enquire and is not a binding offer unless expressly stated. Submitting a form, project brief or chatbot answer records your request but does not guarantee acceptance, availability, diagnosis, collection, appointment, completion date or price. A contract is formed only when we clearly accept the work or you accept our quotation or statement of work, as applicable.

You must provide complete and accurate contact, ownership, device, access, project and billing information. You must promptly disclose safety issues, liquid damage, data sensitivity, third-party restrictions, deadlines and facts likely to affect the work.

3. Customers and authority

You must be at least 18 years old and legally capable of entering the contract, or act with valid authority for the person or organisation named as customer. You confirm that you own or are authorised to provide every device, account, system, domain, dataset, image, brand asset and other material supplied to us. We may pause work while authority, identity, payment or instructions are verified.

4. Accounts and website security

You are responsible for protecting account credentials and for activity through your account until you notify us of suspected compromise. You must not share passwords, payment-card data, secret keys or highly sensitive information through ordinary forms, email or chatbot messages. We may suspend access where reasonably necessary to protect customers, systems, evidence or legal compliance.

5. Prices, quotations, tax and payment

Indicative prices are not final quotations. Final charges may include authorised labour, parts, licences, third-party services, delivery, collection, taxes and approved expenses. We will seek approval before materially exceeding an accepted quotation, unless urgent action is reasonably necessary to prevent imminent harm and the law permits it.

Invoices are payable by the due date shown. You remain responsible for bank, currency-conversion, withholding and local tax obligations that apply to you, except taxes imposed on our net income. We may suspend work or delivery of unpaid deliverables where lawful and proportionate. We do not receive full payment-card details when payment is processed by an independent payment provider.

6. Performance and cooperation

Dates are reasonable estimates unless a written agreement expressly makes a date binding. Customer delays, incomplete instructions, unavailable access, third-party approvals, parts, platforms, app stores, hosting providers, force-majeure events or newly discovered technical conditions may change the schedule and cost. You must provide timely decisions, lawful content, backups and access reasonably needed to perform the service.

7. Third-party products and platforms

Hardware, software, domains, hosting, cloud, payment, email, app-store and other third-party services are governed by their own terms, availability and fees. We do not control third-party decisions, outages, policy changes, security incidents or account suspensions. We will exercise reasonable care when selecting or configuring a third party, but cannot promise its uninterrupted operation or continued compatibility.

8. Customer content and licences

You retain ownership of your pre-existing content. You grant us a limited, non-exclusive licence to store, copy, test, adapt and use supplied materials only as reasonably necessary to assess and perform the requested service, maintain records and comply with law. You warrant that supplied materials and instructions are lawful and do not infringe rights of others.

Unless otherwise agreed, we retain ownership of pre-existing tools, reusable code, know-how, templates and development methods. Project-specific ownership and licence terms are governed by the accepted Digital Project Terms and statement of work.

9. Service standards, remedies and warranties

We will perform services with reasonable care and skill. Any voluntary service warranty must be stated in writing and does not replace statutory rights. Technical diagnosis and repair involve uncertainty; no outcome, data recovery, security state, compatibility or performance improvement is guaranteed unless expressly written.

If a service does not conform to the contract, contact info@techsolutionscyprus.com promptly and allow a reasonable opportunity to inspect and, where appropriate, repeat or correct the work. Nothing in these terms excludes a remedy that cannot lawfully be excluded.

10. Liability boundaries

Nothing limits liability that cannot lawfully be limited, including liability for fraud, deliberate misconduct, or death or personal injury caused by negligence where applicable. Nothing removes mandatory consumer rights.

For business customers only, and to the maximum extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, anticipated savings, business interruption or loss caused by the other party failing to maintain adequate backups. Our aggregate contractual liability for a claim is limited to the amount paid or payable for the specific affected service, except where that limit is prohibited by law or a different limit is stated in a signed agreement.

Consumers may have legal rights and remedies beyond these terms. Any limitation is interpreted as narrowly as necessary to remain fair, transparent and enforceable.

11. Indemnity for unlawful instructions

Business customers will reimburse reasonable losses and third-party claims caused by their unlawful content, lack of authority, infringement, illegal instructions or breach of confidentiality obligations, except to the extent caused by our own breach or negligence. This clause does not apply to consumers beyond what applicable law permits.

12. Cancellation, suspension and termination

Cancellation, withdrawal, refunds, deposits and rescheduling are governed by the Cancellation, Refund and Rescheduling Policy and any quotation. We may suspend or terminate work for non-payment, unsafe conditions, abuse, illegality, sanctions risk, persistent non-cooperation or material breach after reasonable notice where practicable.

On termination, amounts properly due for authorised work, committed third-party costs and delivered items remain payable, subject to mandatory withdrawal and refund rights.

13. Confidentiality and data protection

Each party must protect confidential information and use it only for the service. Personal data is handled under our Privacy Notice. If we process personal data solely on behalf of a business client, the B2B Data Processing Terms or an agreed data-processing agreement applies.

14. International customers

We may serve customers outside Cyprus subject to availability, export controls, sanctions, tax, platform and payment restrictions. Consumer customers retain mandatory protections of the law that applies to them and that cannot be displaced by a choice-of-law clause.

15. Governing law and disputes

These terms are governed by the laws of the Republic of Cyprus. The courts of the Republic of Cyprus have jurisdiction, except that a consumer may retain mandatory rights to bring or defend proceedings in another competent court. Before litigation, please use the process in our Complaints and Dispute Resolution Policy.

16. General provisions

If a provision is invalid, it will be limited or removed only to the extent necessary and the remainder continues. A delay in enforcing a right is not a waiver. Neither party may assign a contract in a way that unlawfully reduces consumer guarantees. We may update website terms prospectively; the version accepted for an existing order remains evidenced in our records unless a lawful change is agreed or required.